Order Info

Terms and Conditions:

All orders are pre-paid prior to shipping or pick-up.


We accept VISA, MASTERCARD, AMERICAN EXPRESS,
DEBIT AND CASH.

Custom orders are subject to a 50% deposit.
All Special Orders (items not listed on our website or in our catalogue) are to be paid in advance.

 

SHOWROOM HOURS:

You may visit our showroom, and purchase directly from our retail location Monday through Friday between the hours of 9:00 a.m. and 4:00 p.m..

 

LOCAL ORDERS:

 FLAT RATE OF $10.50 FOR UP TO 40 LBS OF ASSORTED PRODUCTS AND DELIVERED IN 1-3 HOURS IF CALLED IN PRIOR TO 12:00P.M.  (Call for delivery area restrictions) Otherwise delivery will be the next business day.  
 
 SPECIAL - FREE LOCAL DELIVERY on orders of $300  or more (BEFORE TAX - per location). (excludes massage tables & Massage Chairs) Some delivery area restrictions may apply.
 
NATIONAL ORDERS:
 
Orders will be shipped within 24 hours of receipt (on orders received by 11:00 a.m. EST)  Simply Therapy uses Canpar for most deliveries.  For those areas not served by Canpar an alternate means of delivery will apply such as Canada Post or other carriers.
Orders normally are received within 3-5 business days (Special Order items are exempted)
 
SPECIAL ORDERS:
 
For items that you require, but cannot find on our website or in our showroom.  Please let us try and source these items for you!  All special order items (not our regular stock inventory) must be paid in full, in advance. 
 
CUSTOM ORDERS:
 
Any order that is considered "Custom" by the customer is a final sale item.  Custom orders include, but are not limited to, Massage Tables, Stools, Chairs, Spa Tables, Pedicure Chairs etc., that require special customization by the customer such as vinyl colours, widths etc.
 

Return Policy
  • Returns will only be accepted on Damaged or Defective merchandise only. All other sales are final.
  • All returns must be received at Simply Therapy Inc., within 14 days of purchase accompanied by the original sales receipt.
  • Returns for defective merchandise must be authorized by Simply Therapy prior to return. Please contact us at 613-225-1222 or toll free at 1-866-494-0084 for a “Return Authorization number” which must be noted on your sales receipt.
  • If the product returned is found to be defective, it will be exchanged for the same product or if unavailable, a store credit will be issued for the full amount less the shipping costs.
  • Delivery cost for returns is the customers responsibility
  • Manufactures warranty may apply. 
  • In-store credit only on all returns.