Terms and Conditions:

All orders are pre-paid prior to shipping or pick-up.

(We accept VISA, MASTERCARD, AMERICAN EXPRESS,DEBIT AND CASH).

All Special/Custom Orders (items not listed on our website or in our catalogue) are to be paid in advance.

PLEASE NOTE:  ALL ON-LINE CREDIT CARD ORDERS WILL BE SUBJECT TO A NAME AND ADDRESS VERIFICATION BY THE CREDIT CARD ISSUING BANK TO ENSURE THE CREDIT CARD BEING SUBMITTED IS AUTHORIZED TO BE USED BY THE INDIVIDUAL PLACING THE ORDER

SHOWROOM HOURS: You may visit our showroom, and purchase directly from our retail location. Our showroom hours are: Monday through Friday between the hours of 9:00 a.m. and 4:00 p.m. (Closed Saturday-Sunday)

 

LOCAL ORDERS:

 At check-out, you have the option for delivery or "Pick up at retail location" .  Local courier (Swift) is for Ottawa/Gatineau Central Sector only.  You will be contacted if you select this delivery option and you postal code is outside of the couriers local delivery area and may be subject to additional charges.
 
NATIONAL ORDERS: 
Orders will be shipped within 24 hours of receipt (on orders received by 11:00 a.m. EST)  Simply Therapy uses FedEx or Canada Post for most deliveries.  
Orders normally are received within 3-5 business days (Special Order items are exempted) 

SPECIAL or CUSTOM ORDERS: 
For items that you require, but cannot find on our website or in our showroom OR which may require special customization or is not regularly stocked   Please let us try and source these items for you!  All special order items (not our regular stock inventory) must be paid in full, in advance and will be considered a Final Sale item. 
RENTALS:
Rentals are pre-paid in full at the time of booking and are non-refundable.  Please note, a security deposit will be required at the time of pick up and will be reimbursed upon return of rental in same condition. 
 

Return Policy

Returns will be accepted by Simply Therapy Inc., for a credit note or exchange only, within 7 days from the date of invoice.  All items being returned must be in its original packaging and in resalable condition.  A 15% re-stocking fee will be applied to all goods returned with the exception of damaged or defective merchandise.   Damaged or defective merchandise be exchanged for the same product or if unavailable, a credit note will be issued for the full amount of the cost of the goods only. 

All returns must be authorized by Simply Therapy Inc. Please contact us at 613-225-1222 or toll free at 1-866-494-0084 for a “Return Authorization number” which must be noted on your sales receipt.  Returns that do not have a return authorization number will not be processed. 

Simply Therapy Inc., reserves the right to refuse returns on products which have been:

  • Removed from original packaging
  • Appears to be soiled, worn or used in any way
  • Arrives in our office after the 7 day period has expired
  • Arrives in our office without a return authorization number assigned by Simply Therapy Inc.

No returns or exchanges will be accepted on “Custom /Special Order” ,Sale Items, or Oils, Lotions, Creams, Gels, Books,Posters, DVD's, Linens, or Thermophores. Some additional items may not be accepted for returns due to health reasons.

All delivery charges for returned items are the responsibility of the customer returning the goods with the exception of Damaged or Defective Merchandise.