Terms and Conditions:

All orders are pre-paid prior to shipping .

(We accept VISA, MASTERCARD, AMEX OR PAYPAL).

 

DELIVERY OF ORDERS: 
Orders will generally be shipped within 24 hours of receipt (on orders received by 11:00 a.m. EST)  Simply Therapy uses FedEx, UPS or Canada Post for most deliveries.  
Orders normally are received within 3-5 business days under normal conditions.

Return Policy

**DUE TO COVID 19 - WE ARE NOT ACCEPTING RETURNS ON ANY PRODUCTS UNTIL FURTHER NOTICE** (POLICY BELOW IS NO LONGER IN EFFECT )

 Returns will be accepted by Simply Therapy Inc., for a credit note or exchange only, within 7 days from the date of invoice.  All items being returned must be in its original packaging and in resalable condition.  A 15% re-stocking fee will be applied to all goods returned with the exception of damaged or defective merchandise.   Damaged or defective merchandise be exchanged for the same product or if unavailable, a credit note will be issued for the full amount of the cost of the goods only. 

All returns must be authorized by Simply Therapy Inc. Please contact us at 613-225-1222 or toll free at 1-866-494-0084 for a “Return Authorization number” which must be noted on your sales receipt.  Returns that do not have a return authorization number will not be processed. 

Simply Therapy Inc., reserves the right to refuse returns on products which have been:

  • Removed from original packaging
  • Appears to be soiled, worn or used in any way
  • Arrives in our office after the 7 day period has expired
  • Arrives in our office without a return authorization number assigned by Simply Therapy Inc.

All delivery charges for returned items are the responsibility of the customer returning the goods with the exception of Damaged or Defective Merchandise.