Terms and Conditions:

All orders are pre-paid prior to shipping or pick-up.

(We accept VISA, MASTERCARD, AMERICAN EXPRESS,DEBIT AND CASH).

All Special/Custom Orders (items not listed on our website or in our catalogue) are to be paid in advance.

PLEASE NOTE:  ALL ON-LINE CREDIT CARD ORDERS WILL BE SUBJECT TO A NAME AND ADDRESS VERIFICATION BY THE CREDIT CARD ISSUING BANK TO ENSURE THE CREDIT CARD BEING SUBMITTED IS AUTHORIZED TO BE USED BY THE INDIVIDUAL PLACING THE ORDER

WAREHOUSE HOURS: : Orders placed by phone or online, may also be picked up at our warehouse (CURBSIDE ONLY), located in Ottawa Monday through Thursday between the hours of noon and 4:00 p.m. (Closed: Friday- Saturday-Sunday) We are located at:

2620 Lancaster Road, Unit E, Ottawa  K1B 4Z4

  

DELIVERY OF ORDERS: 
Orders will generally be shipped within 24 hours of receipt (on orders received by 11:00 a.m. EST)  Simply Therapy uses FedEx, UPS or Canada Post for most deliveries.  
Orders normally are received within 3-5 business days (Special Order or back-order items are exempted) 

SPECIAL or CUSTOM ORDERS: 
For items that you require, but cannot find on our website or in our showroom OR which may require special customization or is not regularly stocked   Please let us try and source these items for you!  All special order items (not our regular stock inventory) must be paid in full, in advance and will be considered a Final Sale item. 
 

Return Policy

**DUE TO COVID 19 - WE ARE NOT ACCEPTING RETURNS ON ANY PRODUCTS UNTIL FURTHER NOTICE** (POLICY BELOW IS NO LONGER IN EFFECT AS OF MARCH 15TH, 2020)

 

Returns will be accepted by Simply Therapy Inc., for a credit note or exchange only, within 7 days from the date of invoice.  All items being returned must be in its original packaging and in resalable condition.  A 15% re-stocking fee will be applied to all goods returned with the exception of damaged or defective merchandise.   Damaged or defective merchandise be exchanged for the same product or if unavailable, a credit note will be issued for the full amount of the cost of the goods only. 

All returns must be authorized by Simply Therapy Inc. Please contact us at 613-225-1222 or toll free at 1-866-494-0084 for a “Return Authorization number” which must be noted on your sales receipt.  Returns that do not have a return authorization number will not be processed. 

Simply Therapy Inc., reserves the right to refuse returns on products which have been:

  • Removed from original packaging
  • Appears to be soiled, worn or used in any way
  • Arrives in our office after the 7 day period has expired
  • Arrives in our office without a return authorization number assigned by Simply Therapy Inc.

No returns or exchanges will be accepted on “Custom /Special Order” ,Sale Items, or Oils, Lotions, Creams, Gels, Books,Posters, DVD's, Linens, or Thermophores. Some additional items may not be accepted for returns due to health reasons.

All delivery charges for returned items are the responsibility of the customer returning the goods with the exception of Damaged or Defective Merchandise.