All orders are pre-paid prior to shipping .
(We accept VISA, MASTERCARD, AMEX OR PAYPAL).
**DUE TO COVID 19 - WE ARE NOT ACCEPTING RETURNS ON ANY PRODUCTS UNTIL FURTHER NOTICE** (POLICY BELOW IS NO LONGER IN EFFECT )
Returns will be accepted by Simply Therapy Inc., for a credit note or exchange only, within 7 days from the date of invoice. All items being returned must be in its original packaging and in resalable condition. A 15% re-stocking fee will be applied to all goods returned with the exception of damaged or defective merchandise. Damaged or defective merchandise be exchanged for the same product or if unavailable, a credit note will be issued for the full amount of the cost of the goods only.
All returns must be authorized by Simply Therapy Inc. Please contact us at 613-225-1222 or toll free at 1-866-494-0084 for a “Return Authorization number” which must be noted on your sales receipt. Returns that do not have a return authorization number will not be processed.
Simply Therapy Inc., reserves the right to refuse returns on products which have been:
All delivery charges for returned items are the responsibility of the customer returning the goods with the exception of Damaged or Defective Merchandise.